Article 1 – Definitions.

In these terms and conditions, the following definitions shall apply:

  1. Entrepreneur : the natural or legal person and products and / or services at a distance to


  1. Consumer : the natural person not acting in the exercise of profession or business and

Enters into a distance contract with the Entrepreneur;

  1. Distance contract : an agreement whereby, within the framework of a by the entrepreneur

System organized by the entrepreneur for distance selling of products and / or services, up to and including the

conclusion of the agreement exclusive use is made of one or more techniques for

distance communication;

  1. Technique for distance communication : means that can be used for concluding

an agreement, without the consumer and entrepreneur being in the same room simultaneously

come together;

  1. Grace period : the period within which the consumer can exercise his right of withdrawal;
  2. Right of withdrawal : the possibility for the consumer to renounce to

the distance contract;

  1. Day : calendar day;
  2. Duration transaction : a distance contract relating to a series of products and/or

services, the delivery and/or purchase obligation of which is spread over time;

  1. Durable data carrier : every means that enables the consumer or entrepreneur to

information that is addressed to him personally, to store in a way that future

future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the entrepreneur

Divi.deals part of MediaRBLZ

Address: Oude Prinsenweg 1a, 3881 PJ Putten – The Netherlands

Phone number: +850604434

E-mail address: info@mediarblz.com

VAT identification number: VAT NL003261330B12

Article 3 – Applicability

  1. These general conditions apply to every offer of the entrepreneur and to every

concluded at a distance between entrepreneur and consumer.

  1. Before the remote agreement is concluded, the text of these general

conditions is made available to the consumer. If this is not reasonably possible

Before the remote agreement is concluded, it will be indicated that the general

conditions at the entrepreneur to see and they are at the consumer’s request as soon as possible

be sent free of charge as soon as possible.

  1. If the distance contract is concluded electronically, notwithstanding the previous

paragraph and before the remote agreement is concluded, the text of these general

terms and conditions electronically to the consumer be made available in

in such a way that the consumer can easily store them

on a durable data carrier. If this is not reasonably possible, before the

distance contract is concluded, will indicate where the general

conditions electronically can be viewed and that at the request of the consumer they

consumer electronically or otherwise will be sent free of charge.

  1. In case in addition to these general conditions also specific product or
  2. Where specific product or service conditions apply in addition to these general

In case of conflicting general terms and conditions the consumer can always refer to the applicable provision

rely on the applicable provision that is most favorable to him.

Article 4 – The offer

  1. If an offer has a limited validity or is made subject to conditions, this will be

This will be explicitly mentioned in the offer.

  1. The offer contains a complete and accurate description of the offered products

and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.

offer by the consumer as possible. If the entrepreneur uses

images are a true reflection of the products and / or services offered.

services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

  1. Each offer contains such information that it is clear to the consumer what rights and obligations

obligations which are attached to the acceptance of the offer. This concerns in particular

in particular:

o the price including taxes;

o any costs of delivery;

o the way in which the agreement will be concluded and which actions are necessary for this;

o whether or not the right of withdrawal is applicable;

o the method of payment, delivery or performance of the agreement;

o the period for accepting the offer, or the period for adhering to the price


o the height of the tariff for distance communication if the costs of using the

technique for distance communication are calculated on a basis other than the

basic rate;

o if the contract is archived after its conclusion, in what way it can be consulted by the

consumer to consult;

o the manner in which the consumer before the conclusion of the agreement by him not wanted

o the way in which the consumer can become aware of actions he did not want to take and the way he can remedy this before the

the conclusion of the agreement;

o any languages other than Dutch in which the agreement can be concluded;

o the codes of conduct to which the trader is subject and the manner in which the consumer may

consumer can consult these codes of conduct electronically; and

o the minimum duration of the distance contract in case of a contract that involves

continuous or periodic delivery of products or services.

Article 5 – The agreement

  1. The agreement comes about, subject to the provisions of paragraph 4, at the moment

of acceptance by the consumer of the offer and the fulfillment of the conditions thereby set.


  1. If the consumer has electronically accepted the offer, the
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of electronic acceptance of the offer.

offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the

dissolve the agreement.

  1. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and

organizational measures to protect the electronic transfer of data and ensure a secure web environment.

he ensures a secure web environment. If the consumer can pay electronically, the

entrepreneur will observe appropriate security measures to this end.

  1. The entrepreneur will include with the product or service to the consumer the following information, in writing

or in such a way that the consumer can accessibly

stored on a durable data carrier:

o the visiting address of the establishment of the entrepreneur where the consumer can go with complaints

can go to

o the conditions under which and the way in which the consumer can make use of the right of withdrawal

or a clear statement about the exclusion of the right of withdrawal;

o the information on existing after-sales services and guarantees;

o the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already

data already provided to the consumer before the execution of the agreement;

o the requirements for terminating the agreement if the agreement has a duration of

more than one year or is of indefinite duration.

  1. If the entrepreneur has undertaken to deliver a series of products or

services, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal on delivery of services

  1. In case of delivery of services, the consumer has the possibility of dissolving the agreement without giving reasons

In case of delivery of services, the consumer has the option of dissolving the agreement without giving reasons during fourteen days, starting on the day of entering into the agreement.


  1. In order to make use of his right of withdrawal, the consumer will focus on the by the entrepreneur

entrepreneur in the offer and / or no later than the delivery provided reasonable and clear instructions.


Article 7 – Costs in case of withdrawal

  1. If the consumer uses his right of withdrawal, at most the cost of

return at his expense.

  1. The entrepreneur will reimburse all payments received from the consumer, including,

if applicable, the delivery costs, immediately and in any case within 14 days after the day on which

it is informed of the consumer’s decision to cancel the contract.

  1. The entrepreneur shall make the refund using the same means of payment as

that was used by the consumer during the original transaction, unless the

consumer has expressly agreed to another means of payment and on the understanding that

the consumer may not incur any costs as a result of such repayment.

  1. The additional costs resulting from the consumer’s express choice to opt for a

other mode of delivery than the cheapest offered by the business

standard delivery, shall not be refunded by the entrepreneur.

  1. Unless the company has offered to collect the goods itself, the

company, in the context of sales contracts, wait to make a refund until it has

has recovered all the goods, or until the consumer has proved that he has returned the

returned the goods, whichever comes first.

Article 8 – Exclusion of right of withdrawal

  1. If the consumer does not have a right of withdrawal, this may only be

If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur clearly in the offer, at least in time for the

the conclusion of the agreement.

  1. Exclusion of the right of withdrawal is only possible for:

service contracts after full performance of the service if the performance has

begun with the express prior consent of the consumer, and provided that the

consumer has acknowledged that he loses his right of withdrawal as soon as the company has

contract has been fully performed;

the supply or provision of goods or services whose price is subject to

fluctuations in the financial market over which the company has no influence and

which may occur within the withdrawal period;

the delivery of goods manufactured to the consumer’s specifications, or which are

are clearly intended for a specific person;

the supply of goods that spoil quickly or have a limited shelf life;

the supply of sealed goods which are not suitable to be returned

for reasons of health protection or hygiene and whose seal has been broken after the

delivery has been broken;

the supply of goods which after delivery are by their nature irrevocably mixed with

other products;

the delivery of alcoholic beverages whose price has been agreed upon at the conclusion

of the sales contract, but whose delivery can only take place after 30

days, and whose actual value depends on fluctuations in the market

over which the company has no control;

contracts where the consumer has specifically requested the company to visit him

visit him to carry out urgent repairs or maintenance there; however, when

the firm provides additional services during such a visit which the

consumer has not expressly requested, or provides goods other than

spare parts necessarily used to carry out the maintenance or repairs

carried out, the right of withdrawal shall apply to those additional services or goods


the supply of sealed audio and sealed video recordings and sealed

computer software whose seal has been broken after delivery;

the supply of newspapers, periodicals or magazines, with the exception of contracts

for a subscription to such publications;

contracts concluded at a public auction;

the provision of accommodation other than for residential purposes, transport,

car rental services, catering and leisure services, if

the contracts provide for a specific date or period of performance;

the supply of digital content not supplied on a tangible medium, if the

performance has begun with the express prior consent of the consumer

and provided that the consumer has acknowledged that he thereby loses his right of withdrawal;

contracts for betting and lottery services.

Article 9 – The prize

  1. During the validity period stated in the offer, the prices of the offered

products and/or services are not increased, except for price changes due to changes in

changes in VAT rates.

  1. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are

are subject to fluctuations in the financial market and on which the entrepreneur has no influence.

has no influence on, with variable prices. This link to fluctuations and the fact

that any prices mentioned are target prices shall be mentioned in the offer.

  1. Price increases within 3 months after the conclusion of the contract are only

allowed if they are the result of statutory regulations or provisions.

  1. Price increases from 3 months after the conclusion of the agreement are only allowed

allowed if the entrepreneur has stipulated it and:

o they are the result of legal regulations or stipulations; or

o the consumer is authorized to terminate the contract on the day on which the price

price increase takes effect.

  1. The prices mentioned in the offer of products or services include VAT.

Article 10 – Compliance and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement,

the specifications stated in the offer, to the reasonable requirements of reliability and/or

usability and the existing legal provisions and/or government regulations on the date of conclusion of the contract.

statutory provisions and/or government regulations.

  1. An arrangement offered as a guarantee by the trader, manufacturer or importer does not detract

the rights and claims that the consumer has in respect of a shortcoming in the performance of the obligations of

obligations of the entrepreneur against the entrepreneur can assert on the basis of

the law and / or the distance contract.

Article 11 – Delivery and implementation

  1. The entrepreneur will take the greatest possible care when receiving and

receiving and in the execution of orders of products and in the assessment of requests to provide services.

for the provision of services.

  1. The place of delivery is the email address that the consumer has made known to the company.

made known to the company.

  1. Subject to what is stated in article 4 of these general conditions,

the company will execute accepted orders expeditiously but at the latest within 2 days

unless a longer delivery period has been agreed. If delivery is delayed, or if an

experienced, or if an order is not or only partially carried out,

the consumer receives them no later than one month after the order was placed.

notice. The consumer in that case has the right to terminate the contract without cost

dissolve the contract, to request an equivalent replacement product, or to obtain possible damages.

be obtained.

  1. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer

paid as soon as possible, but at the latest within 30 days after dissolution.

  1. If delivery of an ordered product proves impossible, the entrepreneur will make
  2. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery

clear and comprehensible manner that a replacement article is delivered. At

replacement articles, the right of withdrawal cannot be excluded. The costs of

return shipment shall be borne by the entrepreneur.

  1. The risk of damage and / or loss of products rests until the time of
  2. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer, unless otherwise expressly agreed.

Article 12 – Duration transactions

  1. The consumer may contract for an indefinite period at any time
  2. The consumer may terminate an agreement that has been entered into for an indefinite period of time at any time, subject to the applicable termination rules and a

notice of up to one month.

  1. An agreement entered into for a definite period has a maximum term of two years.

If it is agreed that in case of silence of the consumer the distance contract will be

be extended, the agreement will be continued as an agreement for an

indefinite period and the notice period after continuation of the agreement will not exceed one


Article 13 – Payment

  1. To the extent not subsequently agreed by the consumer amounts due

be paid immediately upon checkout for delivery of the goods or in case of

an agreement to provide a service.

  1. When selling products to consumers, general terms and conditions may stipulate partial

or full advance payment may be stipulated (during the withdrawal period). When

advance payment is stipulated, the consumer may not assert any rights regarding the

execution of the relevant order or service(s) before the stipulated advance payment has been made.

has taken place.

  1. The consumer has the duty to inaccuracies in payment data provided or mentioned
  2. The consumer has the duty to inaccuracies in data supplied or specified payment to report immediately to the entrepreneur. In case of default of payment by the consumer, the

subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs previously communicated to the consumer.

reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles

the complaint in accordance with this complaints procedure.

  1. Complaints about the implementation of the agreement must be within reasonable time, fully and

clearly described and submitted to the entrepreneur, after the consumer has found the defects.

has established.

  1. Complaints submitted to the entrepreneur within a period of 14 days from the date of receipt.

the date of receipt. If a complaint is a foreseeable longer processing time

If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice

receipt and an indication of when the consumer can expect a more detailed answer.


  1. If the complaint cannot be resolved by mutual agreement a dispute arises that is susceptible

for the dispute settlement. The consumer can appeal to

the consumer ombudsman service. The consumer has the possibility to request

for mediation via the Belmed platform of the Federal Public Service Economy.

  1. The consumer may at any time submit a complaint online to the European Commission

at https://ec.europa.eu/odr/

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these general

conditions are subject to Dutch law.

Article 16 – Additional or different provisions

Additional provisions or provisions deviating from these general conditions may not be to the

to the detriment of the consumer and should be recorded in writing or in such a way that the consumer can easily understand them.

way that they can be stored by the consumer in an accessible way on a durable data carrier.

a durable medium.

Article 17 – Amendments to the general terms and conditions

Amendments to these terms and conditions are only effective after they have been published in the appropriate

provided that, in case of applicable changes during the duration of an offer, the most

the most favorable provision for the consumer shall prevail.